10000x Privacy Policy: How We Handle Your Information
When you open an account with us, we collect only what we need to run your wallet, process transactions through bKash, Nagad or Rocket, and keep your account secure. This policy explains what we collect, why we collect it, and the choices available to you — subject to your local law and eligible regions.
Account data handled with care
bKash, Nagad, Rocket transaction records retained
Your request rights explained here
Contact path available at any time
POLICY SCOPE DETAIL
What This Policy Covers and Why It Applies to You
This privacy policy applies to every interaction you have with 10000x — from the moment you start an account registration to each session where you move between the sportsbook, casino lobby and your wallet. We collect your name, contact details, device information and transaction records. Transaction records include payment method references such as bKash account numbers, Nagad transaction IDs and Rocket reference codes, held only to verify deposits, process withdrawals and resolve disputes you raise with our support team. We do not sell your personal data to third parties. We may share limited data with payment processors strictly to complete a transaction you initiated — for example, passing a bKash reference to confirm a wallet credit. We may also share data where required by applicable law or a regulator with authority over our operations in your eligible region. You should review your local laws to understand what rights and obligations apply where you are. If you access our platform from a jurisdiction where online gaming services are restricted, responsibility for compliance with local rules rests with you. We hold your data for as long as your account remains active and for a further period required by applicable record-keeping obligations. After that period, your data is deleted or anonymised in line with our internal retention schedule.
bKash References
We store bKash transaction IDs linked to your account solely to verify deposits and withdrawals. These are not shared beyond the payment processor involved in that specific transaction.
Nagad Records
Nagad transfer references are logged in your account transaction history. You can view this history after login; we retain it for the period required under applicable record-keeping rules.
Rocket Payments
Rocket payment references follow the same retention rules as other local wallet records. We keep them to support dispute resolution and to satisfy any regulatory record requirements in your eligible region.
INSIDE AND OUTSIDE
Where This Policy Applies and Where It Does Not
Not every part of your experience on 10000x falls under this document in the same way. Understanding what is and is not covered helps you know where to direct questions about your data, your account and any third-party links you follow from our pages.
Account Access and Login
Any data you provide during registration, login and account verification is fully within the scope of this policy. This includes email, phone number and the security details you set for your account.
Wallet Transactions
Deposits and withdrawals processed through bKash, Nagad or Rocket generate records we hold under this policy. The payment processor's own privacy terms also apply separately to their side of the transaction.
Site and Game Content
Browsing behaviour within our platform — pages visited, games opened, session duration — is collected through cookies and similar tools for platform performance. This is covered here; you can manage cookie preferences in your account settings.
Third-Party Links and Services
If you follow a link from our site to an external service, that service's own policy governs your data there. We have no visibility into or control over how third parties handle information you provide directly to them.
WHAT YOU CAN DO
Practical Steps You Can Take Under This Policy
Your account dashboard is the first place to check most data questions. After login, the account section shows your registered contact details, transaction history and any saved payment references such as your linked bKash or Nagad number. You can update your email address, phone number and display name directly from the account settings page — fields are clearly labelled and changes take effect immediately on save. If you find a record that appears incorrect — for example, a transaction amount logged differently from what your bKash statement shows — raise it through our support contact before assuming an error on either side. Our team can cross-reference the payment reference ID against the processor record. Where applicable law in your eligible region grants you a right to request deletion or a copy of your data, you can submit that request through the support channel listed in this policy. We will respond within the timeframe required under the law that applies to your region.
Review Your Records
Log in and open the account section to see your transaction history, saved payment references and registered contact details. No separate request is needed for standard account data you can already see there.
Correct Account Details
Edit your contact details directly in account settings. If a change cannot be made through the self-service fields — such as correcting a name after identity verification — contact support with the corrected detail and your account reference.
Raise a Data Question
For questions about how a specific piece of your data is used, held or shared, contact us through the support channel named in this policy. Include your account email and a clear description of the record or data type in question.
Request Data Deletion
Where your local law gives you a deletion right, submit the request through support. Note that records tied to active transaction disputes or required by applicable law cannot be deleted until those obligations are resolved.
REACH OUR TEAM
How to Contact Us About This Policy
If this policy raises a question you cannot answer from your account dashboard, our support team is the right place to take it. For privacy-related requests specifically — data correction, access requests or deletion enquiries — write to us directly so we can log the request and respond within the applicable timeframe.
Privacy Request Email
Send data-related requests to our support email address listed on the Contact page. Include your registered account email and a clear description of the data or record your request concerns.
Live Chat Support
For faster responses to general account-related data questions, open the live chat from your logged-in account. Support agents can confirm what data is held and direct you to the correct process for formal requests.
Account Dashboard Records
Before contacting support, check your account dashboard after login. Transaction history, payment references for bKash, Nagad and Rocket, and your registered details are all visible there without needing to raise a ticket.
HOW WE PROTECT DATA
Our Approach to Data Handling and Account Security
We apply access controls so that your account data is reachable only by authenticated sessions. Cookies used on our platform are limited to session management and performance measurement; you can review and manage your cookie settings from the account preferences page after login. Data retention periods are set against applicable record-keeping obligations in your eligible region — we do not hold records beyond what those obligations require.
Session Security
Your account session is protected by authentication controls. We recommend logging out after each session, particularly on a shared device. If you suspect unauthorised access, change your password immediately from account settings and contact support.
Cookie Management
Cookies on our platform track session state and measure how pages perform — they are not used to build advertising profiles. Your current cookie preferences are shown in account settings, where you can adjust them at any time.
Data Retention Schedule
We keep your account and transaction records — including bKash, Nagad and Rocket references — for the period required by applicable law in your eligible region. After that, records are deleted or anonymised following our internal retention schedule.
Policy Change Notification
When this policy changes in a way that affects your rights or how we use your data, we will notify you through your registered contact details before the change takes effect. The current version is always available on this page.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About Your Privacy
These are the questions we receive most often about how this policy works in practice. If your question is not answered here, the support channel listed above is the right place to take it.
What personal data does 10000x collect when I open an account?
We collect your name, email address, phone number and the details you provide during account verification. Once you transact, we also hold payment references — such as your bKash account number or Nagad transaction ID — tied to each deposit or withdrawal you make.
Does 10000x share my data with anyone outside the platform?
We share data only with payment processors to complete a transaction you initiated — for example, passing a Rocket reference to confirm a payment — and where required by applicable law. We do not sell your personal data to third parties for marketing or any other commercial purpose.
How long does 10000x keep my transaction records?
Transaction records, including bKash, Nagad and Rocket payment references, are kept for the period required by applicable record-keeping obligations in your eligible region. After that retention period, records are deleted or anonymised. The current state of your transaction history is visible in your account dashboard after login.
Can I see and correct the data held about me?
Yes. Log in and open the account section to view your registered details and transaction history. You can edit your contact information directly in account settings. For corrections that require identity verification or involve logged transaction records, contact support with your account email and the specific detail to be corrected.
How do I request deletion of my account data?
Where applicable law in your eligible region gives you a deletion right, submit the request through our support channel with your registered email and a description of what you want removed. Records tied to open disputes or required by law cannot be deleted until those obligations are resolved.
Does this policy apply if I access 10000x from outside Bangladesh?
This policy applies to your account regardless of where you access the platform from. However, your rights under this policy depend on the laws applicable in your eligible region. If you are accessing the platform from a jurisdiction where such services are restricted, local law governs your situation and you are responsible for compliance with those local rules.
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